Your satisfaction is one of our top goals here at Lighting & Bulbs Unlimited. We want you to shop confidently and know that we’ll help within reason to keep your purchase and shopping experience with us a smooth one.
Note: If your order has arrived in a damaged condition or doesn’t work properly immediately upon installation, please refer to the “Damaged & Defective Goods Policy” below.
We accept returns when each of the following is checked:
The following items are final sale, and are therefore excluded from returns, exchanges, or alterations of any kind after sale:
Services/Labor
Due to the nature of labor, services are not eligible for returns, exchanges, or post-sale alternations of any kind. If you experience an issue with a service, have a question or concern regarding it, please reach out and let us know.
Due to the logistics we have set up with the various brand manufacturers that we carry, returns may be subject to a restock fee of up to 25% (not all items have restock fees). If the item(s) being returned are subject to restock fees, refunds will be the total amount less your restock.
In the event that your refund is processed to provide you with store credit, please treat this store credit like cash. We are unable to replace store credit if lost or stolen.
Ready to get your return started?
Just like it is our assumed responsibility for items to arrive to you undamaged, returns are the responsibility of the buyer to arrive back to us undamaged. We will work together to file claims for lost, damaged, or stolen packages both ways; therefore we encourage you to purchase the necessary insurance for your return based on the value of your return. In the event that an unfortunate, unforeseen issues arises with your items during transit and they do not make it back to us, we are unable to offer returns, refunds, or alternations to your order.
When you return and item to us, in most cases we return it to the manufacturer. Therefore, you will have 7 days to return the product from the date that we receive approval from the manufacturer. After 7 days, the Return Authorization expires and no replacements or refunds will be given. Just like it is our assumed responsibility for items to arrive to you undamaged, returns are the responsibility of the buyer to arrive back to us undamaged. We will work together to file claims for lost, damaged, or stolen packages both ways; therefore we encourage you to purchase the necessary insurance for your return based on the value of your return. In the event that an unfortunate, unforeseen issues arises with your items during transit and they do not make it back to us, or arrive damaged, we are unable to offer returns, refunds, or alternations to your order. In the event we need to reach out to inform you of the damaged product, it is the customer’s responsibility to file a claim with the shipping carrier and provide us with instruction on what to do with the damaged product; if we have not received a notification or response from the customer within 14-days, the item will be donated or trashed.
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, we’re not able to credit you for your return until the charge back mediation process has been completed. This can sometimes take up to 180-days and we’d rather work together to get a resolution solved much sooner.
If your product has a manufacturer defect, rest assured we’ll help but will need some help from you. Please keep in mind that if an item is returned to the manufacturer and it is found to not be defective, customers will have the option of a 50% restock fee and 50% store credit return or shipping the item back at the customer’s expense.
If you would like to cancel your order, please call us as soon as possible at 704.602.0150 as cancellations are time sensitive; emails and voicemails may slow the process down. We’ll do our best to stop the order for you. In the event that the item is already en route to you, there may be fees associated with cancelling the order and/or restocking fees.
If you are cancelling a backorder, please call our store just to confirm the accuracy of the backorder date as they do change (sometimes, they are actually pushed up as opposed to further out).
Logistics have been hit hard and we’re doing the best with what we’re able to control. We sincerely feel the pain with you when items are on backorder, have transit delays, or are stuck at the ports, because we too are excited to get your items to you. We thank you so much for understanding and having patience during these delays.
Please don't hesitate to reach out. You can email us at hello@LBUonline.com or by calling us at 704.602.0150.
Our policies are subject to change without notice.
Last updated: May 20, 2021.