Privacy Policy

This Privacy Policy describes how lbuonline.com/lightingandbulbsunlimited.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

General

Our Website

While every effort is made to ensure that the content of this website is accurate, this website is provided “as is” and Lighting & Bulbs Unlimited makes no representations or warranties in the relation to the accuracy or completeness of the information found on it. In no event will Lighting & Bulbs Unlimited be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website. We reserve the right to make corrections, update policies, promotions, pricing, quantities/inventory, and other aspects of our business as needed to suit the industry without notice. Our website may contain links to other websites; Lighting & Bulbs Unlimited is not responsible for the privacy policies or practices of any third party.

Our Showroom

Any phone calls coming in or going out of our showroom may be recorded for quality and training purposes. Our physical showroom premises is under both audio and video surveillance for quality, training, and security purposes. Any emails, chat, or social media communications are stored for a period of time for quality and training purposes.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our website through Lights America, POS system, Flodesk, credit card processing, and in-house communications and marketing.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and/or check numbers/bank accounts), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our website through Lights America, Commander, Flodesk, Quickbooks, PayPal, FedEx/USPS and are always for our internal business use only; we do not sell or distribute your information.

Customer support information

  • Examples of Personal Information collected: Name(s), Address(es), Contact Information (including but not limited email, telephone, handles/profiles if you choose to reach out to us on social media platforms), Payment Information, and other given information regarding to us being able to provide service and complete your orders.
  • Purpose of collection: to provide customer support, services and order processing.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: We do not outsource any of our customer service, therefore your information remains within our company for any inquiries sent via web chat, emails, and phone support.

We do not purchase any offline data, marketing data or lists with customer information.

Sharing Personal Information

We do not freely distribute or sell your information to third-parties. We only share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We use FedEx and USPS to ship your items to you. You can read more about how FedEx uses your Personal Information here: https://www.fedex.com/en-us/trust-center/global-privacy-policy.html You can read more about how USPS uses your Personal Information here: https://about.usps.com/who/legal/privacy-policy/full-privacy-policy.htm
  • We use Flodesk to send our marketing communications and emails. You can read more about how Flodesk uses your Personal Information here: https://help.flodesk.com/en/collections/1860807-security-and-compliance

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We use Facebook pixel to help us understand how our customers use the Site and where you found us. You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/policy.php
  • We do not share the information about your use on our Site, your purchases, nor your interactions with our ads/other websites on our advertising partners with anyone else; nor do we sell that information to anyone.
  • We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners in order to complete the marketing and advertising we pay for. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
  • EMAIL MARKETING – At the bottom of each of our marketing emails, you’ll see an unsubscribe link; please use that to opt out. Please note that unsubscribing from marketing emails will not affect email communications with our sales staff regarding order completions or customer service.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@LBUonline.com or by mailing us using our address provided below:

Lighting & Bulbs Unlimited
Attn: Marketing Department
4335 Monroe Road
Charlotte NC 28205
United States

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority to do so.

Our policies are subject to change without notice.

Last updated: May 20, 2021.